Shipment

We ship climate-neutrally with DHL GoGreen.

Within Germany and Austria, shipping is always free for orders over 30€.

shipping costs and delivery times

For all orders from Germany under 30€, shipping costs of 2.90€ apply.

Shipping is free for all orders over 30€.

For all orders from Austria, shipping costs of 4.95€ apply.

For all orders from Switzerland, shipping costs amount to 19.40€.

In general, the shipping costs calculated immediately before the order by our online shop always apply.

delivery time information

After the goods have been dispatched, you will receive a shipping confirmation email including a tracking number that you can use to track your shipment. We will also use your email address to provide you with other useful information related to your order, such as delivery and return confirmations.

delays

If some items are not available at short notice or the promised delivery time is delayed, we will of course inform you by email.

logistics partner

We ship with DHL GoGreen. After we receive your order, we pack your order as quickly as possible and hand it over to DHL. This process usually takes less than one working day. If there is a problem with your package, just send us an email to support@kiokimatcha.de and we will make sure that you receive your package as quickly as possible.